A Service-Disabled Veteran-Owned Small Business

Quality Assurance Program

Delta Solutions & Strategies, an ISO 9000:2008 certified company, provides the best products, services, and value to its customers. The quality and on-time delivery of our services is supported by our continued record of exceptional integrity and outstanding service to our customers.

Delta Solutions and Strategies implements a Quality Assurance Program (QAP) designed to produce high standards of quality service, customer satisfaction, ethical conduct, quality service, and value.  We are committed to providing our customers with quality products and services, and providing our employees with a safe and secure work environment.  We deliver on-time products and services that meet their specified requirements and cost. Delta Solutions achieves this level of excellence by carefully selecting highly qualified personnel, analyzing requirements and potential risks, monitoring deliverable schedules, implementing immediate corrective actions, and verifying customer satisfaction.

The quality control (QC) process for SeaPort-e Task Orders (TOs) includes identification and coordination with the Government on applicable metrics and assessment timelines that align with customer-approved performance plans. Our Quality Assurance Manager (QAM) (a Delta Solutions corporate Vice President), Program Manager (PM), or Task Order Lead (TOL) may also consider and recommend additional metrics to enhance the view of TO progress and performance. These metrics are used to assess performance (effectiveness) and/or quality (efficiency and satisfaction) of the deliverables.

Our PM and TOL will ensure that the entire TO Team understands the performance objectives and thresholds; and, they will maintain close collaboration and open working relationships with the Government POCs to ensure expectations are met. This includes interim assessments of the metrics to satisfy performance objectives, thresholds, and to implement course corrections where required.

Delta Solutions’ QC process is designed to ensure quality performance and customer satisfaction at all levels; however, if deficiencies are noted, the QAM will manage the deficiency analysis, correction response process, and corrective action plan. Our analysis and response will document the cause of the deficiency, action taken to preclude recurrence, and customer satisfaction with the corrective action.

Delta Solutions maintains established procedures and processes that allow for the continual monitoring and improvement of the effectiveness and efficiency of the organization’s performance. Our Quality Management System, supported by our Quality Policy and our quality objectives, integrates metrics from across all Delta Solutions service areas and allows immediate identification of methodologies to improve efficiencies and customer satisfaction across all tasks under the Seaport-e contract.